Return and Refund Policy
We stand behind every product we sell, and will work hard to make you satisfied! We will always replace or repair defective items for free. Return requests for any other reason, if authorized, are subject to shipping & restocking fees payable by the customer. PLEASE be confident in your purchase. We are here to assist you in every way before you buy.
21-DAY RETURN POLICY
Return Requests must be made within seven (7) days of receipt of delivered merchandise, and if authorized, must be returned within fourteen (14) days after the RMA is issued. After twenty-one (21) days from the receipt of merchandise, the Return Authorization Period expires.
NO RETURNS WILL BE ACCEPTED without prior written authorization and RMA # (Return Merchandise Authorization). Anything Returned-To-Sender will be refused, and we cannot be held responsible for any items returned in this manner.
Items must be in the original condition and packaging (do not assemble or modify in any way). Items returned in anything other than the original intact packaging, without prior authorization, will be refused. Please do not write on the box or a 10% re-box fee may apply.
If an item is being returned rather than replaced, credits are issued within 72 hours from the time the item is received, inspected, and the RMA is processed internally. Please allow 14-21 days for the entire process – from merchandise pick up/shipment to final credit.
TYPES OF RETURNS/REPLACEMENTS
--- DAMAGED OR INCOMPLETE SHIPMENTS
In the unlikely event of visible damage to any box, note “DAMAGED SHIPMENT” on the freight bill, and contact us at once. If part of the order appears to be missing, note “INCOMPLETE SHIPMENT” on the freight bill and contact us.
If you refuse an order shipped by common freight carrier for any reason other than visible damage, defect, or the wrong item being shipped, you will be subject to a minimum $129 freight refusal fee.
--- DEFECTIVE ITEMS
If you discover your item has something defective/missing, send us photos that explain the problem. Many times we can repair or replace a part without needing to replace the entire item. For complete replacements, we will advise on the return merchandise handling on a case-by-case basis. If your order includes assembly services, our crew will help facilitate the return/repair process but first you must contact us directly.
For items that must be returned: If it is convenient to schedule a pickup during normal business hours (M-F 8am-5pm), we can arrange for a hassle-free return, and our courier will arrive with RMA documents in hand. If you prefer to drop off the items yourself at the nearest courier facility, we will send you the documents directly. The RMA documents must be affixed securely to the outside of the box(s) in order to ensure that it arrives intact.
--- RETURNING PERFECTLY GOOD PRODUCTS
If we authorize a return for reasons other than damage or defect (at our discretion), the total credit amount will have return shipping costs deducted (unless prepaid by you), and may also be subject to restocking fees of 15-25%. If the return becomes damaged in transit, it is the customer's responsibility to file a claim with the carrier – we suggest shipping with insurance. Special orders and custom “Made to Order” items are not returnable under any circumstances.